The process of lodging your exchange or return is as follows:

1.Click here to start an online exchange or return
2. Re-pack your items safely for transit and send them to the address provided once your return is approved

Please wait until your return is accepted and you receive the email for shipment and documentation information before you post your item/s back to us. Please note we cannot accept pickups or drop-offs at our warehouse due to Occupational Health and Safety legislation.

It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to us.

We take the utmost care in ensuring our goods are of high quality. However, if for any reason you find that our products are faulty or unsatisfactory, your item arrives damaged, or you did not receive what you ordered, we will be determined to resolve any issues to satisfy our customers.

To make a warranty claim for an item that you have purchased that you deem faulty, please click here on Selk'bag Warranty

Online purchases claimed as faulty will need to be sent back to us for an official assessment by the Selk'bag Australia warranty team. You do not need to retain the original packaging nor does the item need to be in resalable condition if you have found it to have a minor or major fault.

If your order does not contain the products you ordered or items have been damaged in transit, please contact our Customer Service team at

Each customer will be responsible for the cost of return charges to us for the change of mind* returns or exchanges; however, we will pay for postage on any exchange postage back to you. Shipping costs are non-refundable and will not be reimbursed. If your item is deemed to have a minor or major fault, a return postage label will be issued by us at no cost to you.

The goods are your responsibility until they reach our warehouse, so make sure your return is packaged well and won't get damaged in transit.

Once your goods have been received by Selk'bag please allow up to 5-10 business days for your refund to be processed back to your account. All refunds will be paid back into the original payment account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.

The Customer Service team operates on Monday to Friday (excluding public holidays in Sydney, Australia) from 9 am to 5 pm Australian Eastern Standard/Daylight Savings Time.

The contact email is